Refund and Returns Policy

At Dewars Performance Engines, we are committed to providing high-quality workmanship and products. Our Refunds & Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights and our responsibilities.

1. Services (Engine Builds & Mechanical Work)

• All workmanship is carried out with due care and skill.
• If you believe there is an issue with work performed, you must notify us promptly and return the vehicle/engine to our workshop for inspection.
• We reserve the right to inspect and, where appropriate, repair or remedy the issue before a refund or further remedy is considered.
• Refunds will only be provided where there is a major failure under the ACL and where inspection confirms the issue.

2. Parts & Products

You are entitled to a remedy under the ACL if the product you purchased from us:

• Is faulty or defective,
• Is not as described, or
• Fails to perform as expected.

Depending on the circumstances, you may be entitled to a repair, replacement, or refund.

3. Change of Mind

Please choose carefully. We do not offer refunds or returns for change of mind, incorrect choice, or if you later decide you no longer want the product or service.

4. How to Make a Claim

To request a refund, return, or remedy, please contact us at:

[email protected]
+61 (02) 6020 9111
12 Baranduda Dr, Baranduda, VIC, 3691

You will need to provide:

• Proof of purchase (invoice/receipt),
• A description of the issue, and
• Supporting evidence (e.g. photos, reports).

For engines and workmanship concerns, the engine must be returned to our workshop for assessment.

5. Timeframes

We will acknowledge your request within 5 business days and advise next steps.

Inspections and resolutions will be carried out as quickly as possible, subject to availability of parts or workshop scheduling.

6. Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law.